COVID-19 Relief Programs
As a result of COVID-19 and its impact on the community, Industrial Bank has developed programs to support existing customers thrive in the face of an ever-changing environment. Please note that only existing Industrial Bank credit card or loan customers will be eligible for these programs. The following information will outline the relief options that are available to Industrial Bank customers.
Residential & Consumer Program
For fast payment relief help, submit the RESIDENTIAL & CONSUMER LOAN APPLICATION to defer payments on your credit card, personal loan, auto loan, or home equity line of credit (excludes mortgages that are currently serviced by Dovenmuehle).
Request mortgage payment relief:
Mortgage payment relief currently available.
This program involves a payment deferral request that customers may be eligible for if their existing commercial loan account is in good standing. The Bank is offering deferred payments for up to 120 days (with the possibility for an additional 60-days) for qualified borrowers. f you are in need of this program, please complete the COMMERCIAL DEFERRAL APPLICATION. Once your application has been submitted, your Industrial Bank Relationship Manager will call you with further instructions.
We believe in close communication in times like these and will be reaching out as needed to see how your business is weathering the economic environment. We also encourage you to contact your Relationship Manager to discuss how COVID-19 is directly impacting your business’ ability to sustain operations, as well as preventing you from making scheduled payments.