• Woman in CallCenter
  • Female African American doctor smiling, standing with your arms crossed.
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  • Female Latin Business owner smilin.
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  • Young woman leaning against brick will, texting and laughing.
  • Latin American man sitting with a tablet, smiling.
  • African American male , taking notes in front of laptop
  • A smiling Latin American woman is smiling with her arms folded.
  • Business Women sitting in lobby looking at a tablet.
  • African American smiling woman with shopping bags, a coffee and talking on the phone
  • African American Female standing in a grey suit
  • African American business man in chair smiling.
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  • Kasasa Cash Back. A young woman sits on the ground listening to music free of worry with her Kasasa Cash Back account
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  • Man in a coffee shop smiling on his phone. Industrial helps business owners bank on the go.

Contact Us

Quality customer service is a key ingredient to our success. We want to make it easy for you to contact us—anytime from any place. We’re here to help you by phone or by e-mail to answer any of your questions and concerns. We want to serve you quickly, conveniently and comprehensively.

Financial Tips

Share Facts about COVID-19

To protect yourself and others remember to wash your hands.

DISB warns consumers Beware of Real Estate Wire Scams. Protect yourself. Read More

Be suspicious of unsolicited e-mails asking you to click on a link, download an attachment, or provide account information.

If the web address starts with "https://" this means your information is encrypted on the site.

Use the strongest method available to log into financial accounts, especially for high-risk transactions.

Install software that protects against malware, or malicious software, which can access a computer system without your consent to steal passwords or account numbers.

Financial aid can be a key component in paying for college. Learn more about how to compare financing options

Should you use your extra money to pay down debt or put into an investment? Explore how your rate of return could compare to your cost of debt, taking taxes into account.

It’s never too early to think about your retirement. Develop a strategy to meet your retirement savings goals.

Financial Tips in the Aftermath of the Federal Government Shutdown

Industrial Bank Client Service Call Center

If you need help or have questions about your checking, savings or other accounts, please call 202-722-2000 between 8:30 am - 6:00 pm Monday through Friday. You may also send an email to info@industrial-bank.com and someone will be in touch with you shortly.

When you contact us by email, please do not include any non-public personal information such as account number, social security number or tax identification number. If additional information is needed to research your request we will contact you with specific instructions on how to communicate any personal information. Your interest in Industrial Bank is appreciated!

Industrial values your input

Your responses will not only help us improve our website, customer service practices in both the banking center and the client service center; but Industrial will be able to use your feedback to better serve your needs.  As your community bank your ideas and interests are important to us. Please take three minutes to share your feedback.

Website Survey
Client Service Call Center Survey
Banking Center Experience Survey

Financial Education - Identity Protection


Your identity can be stolen in an instant. Don’t be a victim.  Take a few minutes to learn simple ways to protect yourself.
Industrial Bank Routing Number: 054000959

Frequently called numbers: 

  • ATM or Debit Card Hotline: 202-722-2000 ext. 3013
  • Telebank: 1-800-205-0840
  • Reporting a Lost or Stolen VISA™ Check Card: 1-800-472-3272
  • Reporting a Lost or Stolen MasterCard™ or VISA™ Credit Card: 1-800-423-7503
  • Online Banking Client Support: 202-722-2000 Monday - Friday from 8:30 am - 6:00 pm.
  • Deluxe Business Check ordering: 1-800-328-0304 Personal Check ordering: 1-877-838-5287
  • Message Center and After hours: 1-800-461-5056. All inquiries received after hours will be addressed the following business day.
Did you know Industrial offers notary services? 

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Mr. Mitchell photo

See Our Banking Team

See Our Banking Customers

Just a note, the customer services I received today was outstanding, knowledgeable, patient, professional and simply helpful. Mrs. Tekel is an asset.

Norman R. Hodges
Owner of 4c Mobile Services

From out first interaction 9 years ago until today, everyone and I do mean everyone, has always gone above and beyond to make our customer experience the best it could be.

Salvatore Speziale
Ciao Osteria Italian Restaurant

Thank you to Industrial Bank for helping the black church throughout your entire 80 years. Thank you for how you empower the community.

Rev. Dr. G. Browning
Pastor of Ebenezer AME Church

Industrial has made a big difference in the African American community. So many people depend on it. I’m so proud of them and all they do.

V. Ali
Co-owner of the popular DC eatery Ben’s Chili Bowl

They are very straightforward without the gimmicks and hidden fees. The Business/Non-profit account fees they do have are the lowest, especially in the DC Metro area. I love this bank and can't believe I had not tried them sooner.

Tariq

So neat to just learn that this bank still exists and to know that it has existed for 80 years. I know that it was right down the street from me when I was a child now I am 61! :-)

Gaye Bri Moore

With my new job, I will be depositing my coins into a Black Owned bank (@BankIndustrial). Goodbye, Bank of America.

D. Gambrell @DcsMediaDiva

As a millennial I'm proud to be a part of @BankIndustrial. -@savantmusa


Another awesome experience at @BankIndustrial. I discussed the need for an internship for students with them. Gotta look out for the youth.

M. Hughes

We are moving our resources to a Black bank @BankIndustrial in DC that is investing & helping our community. @revtonylee #ReachWithUs - ABFE @ABFE


Our commitment has only grown stronger though the years, and we stand poised to bring our unwavering commitment of delivering convenient, personalized, high-quality products to the communities we serve.

B. Doyle Mitchell, Jr.
President/CEO of Industrial Bank

Banking with Industrial has been easy. My banker at the Oxon Hill banking center helped me establish a Student Checking account, so now I can bank on the go.

C. Johnson
College Student

Industrial helped me make my small business more successful. I received an SBA-expedited loan and merchant services, and I get fantastic service.

M. Luiz
Small Business Owner

I never knew helping my customers could be so easy! Industrial offers mortgage products and friendly service to help first-time home buyers, with no down payment!

J. Smith
Realtor

Bank When You Want, Where You Want

Restrictions may apply when outside of the USA or Canada.

Information

Notaries

Visit these banking centers to get your documents notarized today.

Apr 2, 2020, 15:35 PM

Information

Fraud is on the Rise

YOU must monitor your account. Be advised you have 60 days to report Fraud.

Apr 2, 2020, 15:31 PM

New Product

CardControl

Freeze your debit card, control your spending, and set up alerts.

Mar 20, 2020, 17:05 PM

Financial Education

Financial Education

Do you know the basics of Money Management? Learn more

Mar 28, 2019, 18:03 PM

Important

Banking Virtually

Help Us Stop the Spread of Respiratory Illnesses Including COVID-19

Oct 29, 2018, 18:39 PM

Information

Frequently Called Numbers

Essential information for Industrial Bank account holders.

Aug 5, 2018, 18:58 PM
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Mortgage

Ready to apply for your new home?

One step closer to owning your home, in as little as 20 minutes. Start now!

Aug 5, 2018, 18:52 PM
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Current Rates

Check out Industrial Rates

Click here to see Industrial's competitive rates for this month

Aug 5, 2018, 18:50 PM

ATM Finder

Allpoint Surcharge-Free ATM Finder

Bank surcharge-free at more than 55,000 locations.

Nov 10, 2015, 10:20 AM

Deluxe

Need to Reorder Checks?

Click here to reorder checks.

Nov 10, 2015, 10:09 AM
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Mortgage

My Servicer Account

Get information regarding your IB mortgage, make payments online and more.

Oct 20, 2015, 02:05 AM

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