• Woman in CallCenter
  • Female African American doctor smiling, standing with your arms crossed.
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  • Female Latin Business owner smilin.
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  • Young woman leaning against brick will, texting and laughing.
  • African American male , taking notes in front of laptop
  • A smiling Latin American woman is smiling with her arms folded.
  • Business Women sitting in lobby looking at a tablet.
  • African American smiling woman with shopping bags, a coffee and talking on the phone
  • African American Female standing in a grey suit
  • African American business man in chair smiling.
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  • Kasasa Cash Back. A young woman sits on the ground listening to music free of worry with her Kasasa Cash Back account
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  • Man in a coffee shop smiling on his phone. Industrial helps business owners bank on the go.

U Street Banking Center

U Street Banking Center provides a rich history and excellent service. We believe to best serve our city and community we must best serve our customers one at a time. We pride ourselves on being your one bank to service all of your financial needs. 

Financial Tips

Share Facts about COVID-19

To protect yourself and others remember to wash your hands.

DISB warns consumers Beware of Real Estate Wire Scams. Protect yourself. Read More

Be suspicious of unsolicited e-mails asking you to click on a link, download an attachment, or provide account information.

If the web address starts with "https://" this means your information is encrypted on the site.

Use the strongest method available to log into financial accounts, especially for high-risk transactions.

Install software that protects against malware, or malicious software, which can access a computer system without your consent to steal passwords or account numbers.

Financial aid can be a key component in paying for college. Learn more about how to compare financing options

Should you use your extra money to pay down debt or put into an investment? Explore how your rate of return could compare to your cost of debt, taking taxes into account.

It’s never too early to think about your retirement. Develop a strategy to meet your retirement savings goals.

Financial Tips in the Aftermath of the Federal Government Shutdown

Welcome to Your U Street Banking Center

2000 Eleventh Street, N.W. Washington, DC 20001

In-branch Appointment Request


Lobby Office Hours:

Monday - Friday; 9am - 4pm (Lobby and Drive - Thru)

Saturday; 9am-1pm (Lobby and Drive - Thru)


As an Industrial Bank customer, you no doubt appreciate the community banking experience. Our goal is to give you the  community banking experience online as well. So, whether you stop and visit us here at Halsey Street or spend some time on this webpage, we hope to make you feel right at home. It's the community bank experience on your computer.

Languages Spoken

Our friendly staff will be happy to discuss your financial needs in your native language. Visit the Halsey Street Banking center to discuss your financial picture in of the following languages:

English

Don’t like waiting in line?

We take pride in our customer service. We are always happy to see you in the banking centers. We also know there are times when coming into the bank is not an option for you. That is why we offer you many convenient options to handle your banking needs outside of the banking center. 

  • Telebanc 
  • ATM
  • Direct Deposit
  • Online Banking
  • Mobile Banking
  • Notary Services are available 


     Please Note: The bank notaries are NOT authorized to notarize the three (3) following documents:
    1. Will
    2. Deed of Trust
    3. Non-bank Power of Attorney
     

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CONTACT US

For questions, comment or if assistance is required, please send an email to customerservice@industrial-bank.com.  A Client Service Specialist will contact you within 3 business days. 

If you need to speak with someone, please call Client Services at 202-722-2000 Monday - Friday 8:30am - 6:00 pm and Saturday 9:00am - 1:00pm Eastern Standard Time.

Financial Education - Building Emergency Savings

Unexpected expenses are part of life. Are you financially prepared? Get helpful tips on building emergency savings.

What You Can Do at the U Street Banking Center

  • Check Your Accounts

    Check your accounts.

  • View the U Street Perspective

    As a community bank we understand the dynamics of what makes a neighborhood work and we appreciate their diversity and strength. To better serve our community we like to keep our "ears to the ground" and our "fingers on the pulse" so we can be the best community partner we can be.

    Here are some links to local blogs and newspapers that offer some unique perspective:

    Local Blog

    Community Newspapers

Mr. Mitchell photo

See Our Banking Team

See Our Banking Customers

Just a note, the customer services I received today was outstanding, knowledgeable, patient, professional and simply helpful. Mrs. Tekel is an asset.

Norman R. Hodges
Owner of 4c Mobile Services

From out first interaction 9 years ago until today, everyone and I do mean everyone, has always gone above and beyond to make our customer experience the best it could be.

Salvatore Speziale
Ciao Osteria Italian Restaurant

Thank you to Industrial Bank for helping the black church throughout your entire 80 years. Thank you for how you empower the community.

Rev. Dr. G. Browning
Pastor of Ebenezer AME Church

Industrial has made a big difference in the African American community. So many people depend on it. I’m so proud of them and all they do.

V. Ali
Co-owner of the popular DC eatery Ben’s Chili Bowl

They are very straightforward without the gimmicks and hidden fees. The Business/Non-profit account fees they do have are the lowest, especially in the DC Metro area. I love this bank and can't believe I had not tried them sooner.

Tariq

So neat to just learn that this bank still exists and to know that it has existed for 80 years. I know that it was right down the street from me when I was a child now I am 61! :-)

Gaye Bri Moore

With my new job, I will be depositing my coins into a Black Owned bank (@BankIndustrial). Goodbye, Bank of America.

D. Gambrell @DcsMediaDiva

As a millennial I'm proud to be a part of @BankIndustrial. -@savantmusa


Another awesome experience at @BankIndustrial. I discussed the need for an internship for students with them. Gotta look out for the youth.

M. Hughes

We are moving our resources to a Black bank @BankIndustrial in DC that is investing & helping our community. @revtonylee #ReachWithUs - ABFE @ABFE


Our commitment has only grown stronger though the years, and we stand poised to bring our unwavering commitment of delivering convenient, personalized, high-quality products to the communities we serve.

B. Doyle Mitchell, Jr.
President/CEO of Industrial Bank

Banking with Industrial has been easy. My banker at the Oxon Hill banking center helped me establish a Student Checking account, so now I can bank on the go.

C. Johnson
College Student

Industrial helped me make my small business more successful. I received an SBA-expedited loan and merchant services, and I get fantastic service.

M. Luiz
Small Business Owner

I never knew helping my customers could be so easy! Industrial offers mortgage products and friendly service to help first-time home buyers, with no down payment!

J. Smith
Realtor

Bank When You Want, Where You Want

Restrictions may apply when outside of the USA or Canada.

Information

Notaries

Visit these banking centers to get your documents notarized today.

Apr 2, 2020, 15:35 PM

Information

Fraud is on the Rise

YOU must monitor your account. Be advised you have 60 days to report Fraud.

Apr 2, 2020, 15:31 PM

Financial Education

Financial Education

Do you know the basics of Money Management? Learn more

Mar 28, 2019, 18:03 PM

Important

Banking Virtually

Help Us Stop the Spread of Respiratory Illnesses Including COVID-19

Oct 29, 2018, 18:39 PM

Information

Frequently Called Numbers

Essential information for Industrial Bank account holders.

Aug 5, 2018, 18:58 PM
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Mortgage

Ready to apply for your new home?

Complete the process within 30 days or less!

Aug 5, 2018, 18:52 PM
Hispanic Man Smiling

Current Rates

Check out Industrial Rates

Click here to see Industrial's competitive rates for this month

Aug 5, 2018, 18:50 PM

ATM Finder

Allpoint Surcharge-Free ATM Finder

Bank surcharge-free at more than 55,000 locations.

Nov 10, 2015, 10:20 AM

Deluxe

Need to Reorder Checks?

Click here to reorder checks.

Nov 10, 2015, 10:09 AM
African American woman smiling

Mortgage

My Servicer Account

Get information regarding your IB mortgage, make payments online and more.

Oct 20, 2015, 02:05 AM

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