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Welcome City National Bank Customers to Industrial Bank

Financial Tips

Share Facts about COVID-19

To protect yourself and others remember to wash your hands.

DISB warns consumers Beware of Real Estate Wire Scams. Protect yourself. Read More

Be suspicious of unsolicited e-mails asking you to click on a link, download an attachment, or provide account information.

If the web address starts with "https://" this means your information is encrypted on the site.

Use the strongest method available to log into financial accounts, especially for high-risk transactions.

Install software that protects against malware, or malicious software, which can access a computer system without your consent to steal passwords or account numbers.

Financial aid can be a key component in paying for college. Learn more about how to compare financing options

Should you use your extra money to pay down debt or put into an investment? Explore how your rate of return could compare to your cost of debt, taking taxes into account.

It’s never too early to think about your retirement. Develop a strategy to meet your retirement savings goals.

Financial Tips in the Aftermath of the Federal Government Shutdown

Conversion Weekend

Conversion Weekend Guide

Frequently Asked Questions - Conversion Weekend

  • What is the system conversion?

On November 1, 2019, Industrial Bank purchased City National Bank of New Jersey. Over the weekend of June 6th, both banking systems will integrate, allowing all customers of Industrial Bank to utilize any Industrial Bank banking center to conduct financial transactions.

  • During the conversion weekend, will I still be able to access my accounts?

Yes, account access will be available during the conversion – but in a limited capacity. Please refer to the schedule above for more information on branch closures, service interruptions, and more.

  •  Will my information be secure throughout the upgrade?

Yes, your security is always our top priority, and your account information will remain protected as we complete this upgrade.

  • Will I be able to use ATM’s?

All Newark, NJ and New York Industrial Bank ATMs will be out of service Friday, June 5th at 3pm until Monday, June 8th at 9am.  During this time, your debit cards will be in an offline status, causing limited withdrawal cash amounts and point-of-sale transactions.  Please plan accordingly. You will also have access to over 55,000 ATMs through the Allpoint® network for limited withdrawal cash amounts.

  • How will the conversion impact automatic withdrawals and direct deposits?

All automatic withdrawals, direct deposits, Online Bill Pay and internal transfers will automatically convert to the Industrial Bank system.  You will not need to do anything.  For online bill pay users, it is highly recommended that you keep a record of your payee information and scheduled payments so you can verify that everything has converted properly after Monday June 8th.

  •  Do I need to change the routing number for my checks?

Industrial Bank’s routing number is 054000959. However, we will continue to support the City National Bank’s routing number (021201639). Please update your routing number to 054000959 after June 8th at your convenience.

  • How will the conversion impact telephone banking?

You will be able to access your personal and/or business account(s) beginning June 8th at 9:00am to perform routine banking tasks by calling 800-205-0840

  • Will I receive a new debit card?

You will receive a new Industrial Bank Visa® debit card in the mail with instructions on how to activate your new card and select a PIN. You will receive this card approximately 2 -3 weeks after the conversion.  You may continue to use your City National Bank debit card until you receive your new card.

  • Do I need to re-enroll in Personal Online Banking?

You do NOT need to re-enroll in Personal Online Banking if you currently have Online Banking with City National Bank.  Your existing City National Bank login ID and password will convert and can be used to log in to the Industrial Bank Online Banking System.  Your security challenge questions will also convert to the Industrial Bank Online Banking platform. Please make sure you know the answers prior to logging in for the first time.

  • Will I continue to receive my eStatements?

If you are currently enrolled eStatements, you will continue to receive your statements electronically.  You do NOT need to re-enroll.

  • Will I be able to use the City National Bank mobile app?

The City National Bank mobile app will be in view only mode beginning at 3pm on June 5th. This means you will only be able to view your account balances and transaction history. Beginning June 8th, at approximately 9am, you will be able to log into the Industrial Bank mobile app and utilize all its features.

  • Do I need to re-enroll in Business Online Banking?

You do not need to re-enroll in Business Online Banking if you currently have an Online Banking profile with City National Bank. Your existing City National Bank Online login ID and password will convert to the Industrial Bank Online Banking system.

  • Will my current token work in the Industrial Bank Business Online banking system?


  •  Can I maintain my current security challenge questions used for logging into Business Online Banking?

Yes, your current security challenge questions will convert to the Industrial Bank system.  You will be prompted to answer these questions the first time you log in to the Industrial Bank Business Online Banking platform. We encourage you to make sure you know your current login ID prior to logging in for the first time.

  • Will I need to reset my current bill pay payees in Business Online Bill Pay?

Your current Bill Pay payees, scheduled payments and activity history will automatically convert to the Industrial Bank system and will show once you sign in to Industrial Bank Online Banking, beginning Monday June 8th.

  • Will I need to recreate my ACH and Wire templates in Business Online Banking?

All ACH and Wire templates will transfer to the Industrial Bank Business Online Banking system.

Account Transition Guide

This guide will tell you everything you need to know about your bank account transition to Industrial Bank.

 Welcome Guide

Account Transitions

Key Facts

Personal and business account transition will occur between 3:00 pm on Friday, June 5, 2020, and 9:00 am on Monday, June 8, 2020.

Over the weekend of June 6th, both banking systems will integrate, allowing all customers of Industrial Bank to utilize any banking center to conduct financial transactions. You may have received a welcome guide in the mail that provides you with the information that you need to know about the transition of your accounts and banking services. We have highlighted the important information and have included details about new and exciting product offerings that will empower you to better manage your finances. Our team is here to support and guide you over the coming weeks to ensure a smooth transition to Industrial Bank. 

FRIDAY, JUNE 5, 2020

On Friday, June 5th, the Newark banking center located at Halsey Street and the Harlem banking center will both close at 5:00 pm. The Newark banking center at Bergen Street will close at its normal Friday time, 3:30 pm. Beginning at 3:00 pm, Business Online Banking will be unavailable. The following features will not be functional:  

  • ACH/Wire Access
  • Remote Deposit Capture 
  • Bill Pay 
  • Mobile Banking 
  • Online Banking 
  • Telephone Banking

Beginning at 3:00 pm, Personal Online Banking and Small Business Online Banking will be in view/inquiry-only mode. This means you will only be able to view your account balances and transaction history as of 3:00 pm on June 5th.


All Newark, New Jersey, and New York Industrial Bank ATMs will be out of service Friday, June 5th at 3:00 pm until Sunday, June 7th at 11:59 pm. During this time, your debit cards will be in an offline status, causing limited access to cash and point-of-sale transactions. Please plan accordingly

You will still have access to over 55,000 ATMs through the Allpoint® network for your limited funds. Please visit allpointnetwork.com for ATM locations near you.

ATM and debit card activity will be fully operational on Monday, June 8th. 


Due to the transition, both Newark banking centers and the Harlem banking center will be CLOSED on Saturday, June 6th.

Please note that you will NOT be able to perform any transactions at either of the two Newark banking centers or the Harlem banking center during this time.

MONDAY, JUNE 8, 2020

The following systems will be up and running by approximately 9:00 am:

  •  Mobile Banking 
  • Online Banking 
  • Bill Pay 
  • Telephone Banking 
  • ACH/Wire Access 
  • ATM 
  • Remote Deposit Capture

Beginning Monday, June 8th, both the Newark banking centers and the Harlem banking center will offer extended lobby hours as follows: 

  • Monday – Thursday: 9:00 am – 5:00 pm 
  • Friday: 9:00 am – 6:00 pm 
  • Saturday: 9:00 am – 1:00 pm 

Welcome to Industrial Bank

Since 1934, Industrial Bank has played a pivotal role in the growth and economic development of the Washington, DC metropolitan area through its essential products and services, customer care and community service. On Friday, November 1, 2019, the Bank announced it has acquired City National Bank of New Jersey, with two branches in New Jersey and one branch in Harlem, New York.

“We’re excited about welcoming City National Bank’s customers and teammates to the Industrial Bank family.” stated Industrial Bank President and CEO B. Doyle Mitchell, Jr.. “This acquisition will allow us to expand our footprint into the northeast region and deepen our commitment to impacting economic development in various communities”.

Much like Industrial Bank, City National Bank was started to fill a great economic void within the African American community whose access to credit and banking services was historically limited.  We consider this more of a partnership than an acquisition as we have enjoyed a long-standing relationship with City National Bank and its great team of bankers who share our common values and commitment to community service.

On top of loan awards and financial services, as a Community Development Financial Institution (CDFI), Industrial Bank reinvests over 60% of its assets back into the community every year and continues to activate and support community programs. Bank President B. Doyle Mitchell, Jr., as did his father and grandfather before him, still believes in the importance and power of financial education, entrepreneurship and home ownership.

Beware of scams!

Please be advised you will not receive any email notification to claim, unlock or suspend your account or to provide any private information from City National Bank or Industrial Bank. Please be aware of any phishing scams to obtain information from you.


Press Releases

FDIC Press Release
Official FDIC press release

Industrial Bank Press Release

Official Industrial Bank Press Release

Frequently Asked Questions 

Industrial FAQ's

Who is Industrial Bank?

We are the only African American family owned community bank in the Washington D.C. Area   founded by Jesse H. Mitchell on August 20, 1934. Since its inception, our vision remains the same, to provide relevant products and services with incomparable customer care and provide financial education that enhances the quality of life for all.  We are champions in supporting our communities through partnerships and volunteerism. For 85 years, Industrial Bank has remained a vital economic force and an inspiration to the communities we serve.

Will City National Bank of New Jersey’s name change?

Yes, City National Bank of NJ will become Industrial Bank

Will all the current City National Bank of NJ branch staff remain in the branches?

Yes, we are committed to ensuring our customers receive continuous quality care.

Will any branches close?

No, all City National Bank of NJ branches will remain open and will be renamed Industrial Bank.

Will any of the branch hours change?

No, each branch will maintain their current hours.

Will I have a new account number?

No, your account number will remain the same.

Will my accounts still be FDIC insured?

Yes, your accounts are still insured by the FDIC up to $250,000, the maximum allowed by law. If you currently have deposits at both City National and Industrial Bank, those accounts will remain separately insured for up to six (6) months to allow for restructuring. To learn more about deposit insurance and the options for FDIC coverage, please visit www.fdic.gov.

Will I receive a new debit card?

Yes, you will receive a new Industrial Bank branded debit card. However, your current City National Bank of NJ debit card will still work until you receive and activate your new Industrial Bank debit card.

Will I be able to use the checks I have on-hand that have City National Bank of NJ printed on them?

Yes, you can use these checks until further notice.  We will provide sufficient notice to current City National Bank of NJ customers of when Industrial Bank branded checks will need to be ordered.

Will the City National Bank of NJ routing number change?

The routing number will change in a few months, however you will receive adequate advance notice before it changes.

Do I continue to make my City National Bank loan payments?

Yes, you will continue to make your loan payments in accordance to your loan agreement.

Will the City National Bank of NJ website change?

Yes, you will be directed to the Industrial Bank website where you will be able to access your accounts online and utilize other online banking services.

What number do I call for account related questions?

We have a qualified customer client service center with staff available to answer all of your account related questions.  You may call 1-800-966-8262.  For online banking questions, please call 855-816-2627.



If you need additional assistance, our Customer Service Department is available Monday through Friday from 8:30 am to 6:00 pm Eastern Standard Time at  202-722-2000; or info@industrial-bank.com. Any inquiries received after hours will be addressed the following business day.

Former City National Customers,
Login to your online banking accounts:

Personal Accounts 

Small Business

Commercial Accounts

Kasasa Cash Back. A young woman sits on the ground listening to music free of worry with her Kasasa Cash Back account


CardControl – available in the mobile app for personal accounts only. Set up account alerts, freeze your personal debit card if lost or stolen

Important updates

Online Banking

Industrial Bank Online Banking is a fast, easy and secure way to access all of your accounts. Available for both Personal and Business accounts, online banking features include – transfer funds, check balances, order checks, pay bills.

Man in a coffee shop smiling on his phone. Industrial helps business owners bank on the go.

Mobile Banking

The convenience of banking from your favorite mobile device wherever you are. Available for both Personal and Business Banking.

Just a note, the customer services I received today was outstanding, knowledgeable, patient, professional and simply helpful. Mrs. Tekel is an asset.

Norman R. Hodges
Owner of 4c Mobile Services

From out first interaction 9 years ago until today, everyone and I do mean everyone, has always gone above and beyond to make our customer experience the best it could be.

Salvatore Speziale
Ciao Osteria Italian Restaurant

Thank you to Industrial Bank for helping the black church throughout your entire 80 years. Thank you for how you empower the community.

Rev. Dr. G. Browning
Pastor of Ebenezer AME Church

Industrial has made a big difference in the African American community. So many people depend on it. I’m so proud of them and all they do.

V. Ali
Co-owner of the popular DC eatery Ben’s Chili Bowl

They are very straightforward without the gimmicks and hidden fees. The Business/Non-profit account fees they do have are the lowest, especially in the DC Metro area. I love this bank and can't believe I had not tried them sooner.


So neat to just learn that this bank still exists and to know that it has existed for 80 years. I know that it was right down the street from me when I was a child now I am 61! :-)

Gaye Bri Moore

With my new job, I will be depositing my coins into a Black Owned bank (@BankIndustrial). Goodbye, Bank of America.

D. Gambrell @DcsMediaDiva

As a millennial I'm proud to be a part of @BankIndustrial. -@savantmusa

Another awesome experience at @BankIndustrial. I discussed the need for an internship for students with them. Gotta look out for the youth.

M. Hughes

We are moving our resources to a Black bank @BankIndustrial in DC that is investing & helping our community. @revtonylee #ReachWithUs - ABFE @ABFE

Our commitment has only grown stronger though the years, and we stand poised to bring our unwavering commitment of delivering convenient, personalized, high-quality products to the communities we serve.

B. Doyle Mitchell, Jr.
President/CEO of Industrial Bank

Banking with Industrial has been easy. My banker at the Oxon Hill banking center helped me establish a Student Checking account, so now I can bank on the go.

C. Johnson
College Student

Industrial helped me make my small business more successful. I received an SBA-expedited loan and merchant services, and I get fantastic service.

M. Luiz
Small Business Owner

I never knew helping my customers could be so easy! Industrial offers mortgage products and friendly service to help first-time home buyers, with no down payment!

J. Smith

Bank When You Want, Where You Want

Restrictions may apply when outside of the USA or Canada.



Visit these banking centers to get your documents notarized today.

Apr 2, 2020, 15:35 PM


Fraud is on the Rise

YOU must monitor your account. Be advised you have 60 days to report Fraud.

Apr 2, 2020, 15:31 PM

New Product


Freeze your debit card, control your spending, and set up alerts.

Mar 20, 2020, 17:05 PM

Financial Education

Financial Education

Do you know the basics of Money Management? Learn more

Mar 28, 2019, 18:03 PM


Banking Virtually

Help Us Stop the Spread of Respiratory Illnesses Including COVID-19

Oct 29, 2018, 18:39 PM


Frequently Called Numbers

Essential information for Industrial Bank account holders.

Aug 5, 2018, 18:58 PM
Image of Industrial Bank home stress ball


Ready to apply for your new home?

One step closer to owning your home, in as little as 20 minutes. Start now!

Aug 5, 2018, 18:52 PM

Current Rates

Check out Industrial Rates

Click here to see Industrial's competitive rates for this month

Aug 5, 2018, 18:50 PM

ATM Finder

Allpoint Surcharge-Free ATM Finder

Bank surcharge-free at more than 55,000 locations.

Nov 10, 2015, 10:20 AM


Need to Reorder Checks?

Click here to reorder checks.

Nov 10, 2015, 10:09 AM


My Servicer Account

Get information regarding your IB mortgage, make payments online and more.

Oct 20, 2015, 02:05 AM

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