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Welcome City National Bank Customers to Industrial Bank

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Press Releases

FDIC Press Release
Official FDIC press release

Industrial Bank Press Release

Official Industrial Bank Press Release

Welcome to Industrial Bank

Since 1934, Industrial Bank has played a pivotal role in the growth and economic development of the Washington, DC metropolitan area through its essential products and services, customer care and community service. On Friday, November 1, 2019, the Bank announced it has acquired City National Bank of New Jersey, with two branches in New Jersey and one branch in Harlem, New York.

“We’re excited about welcoming City National Bank’s customers and teammates to the Industrial Bank family.” stated Industrial Bank President and CEO B. Doyle Mitchell, Jr.. “This acquisition will allow us to expand our footprint into the northeast region and deepen our commitment to impacting economic development in various communities”.

Much like Industrial Bank, City National Bank was started to fill a great economic void within the African American community whose access to credit and banking services was historically limited.  We consider this more of a partnership than an acquisition as we have enjoyed a long-standing relationship with City National Bank and its great team of bankers who share our common values and commitment to community service.

On top of loan awards and financial services, as a Community Development Financial Institution (CDFI), Industrial Bank reinvests over 60% of its assets back into the community every year and continues to activate and support community programs. Bank President B. Doyle Mitchell, Jr., as did his father and grandfather before him, still believes in the importance and power of financial education, entrepreneurship and home ownership.

Beware of scams!

Please be advised you will not receive any email notification to claim, unlock or suspend your account or to provide any private information from City National Bank or Industrial Bank. Please be aware of any phishing scams to obtain information from you.

Frequently Asked Questions 

Industrial FAQ's

Who is Industrial Bank?

We are the only African American family owned community bank in the Washington D.C. Area   founded by Jesse H. Mitchell on August 20, 1934. Since its inception, our vision remains the same, to provide relevant products and services with incomparable customer care and provide financial education that enhances the quality of life for all.  We are champions in supporting our communities through partnerships and volunteerism. For 85 years, Industrial Bank has remained a vital economic force and an inspiration to the communities we serve.

Will City National Bank of New Jersey’s name change?

Yes, City National Bank of NJ will become Industrial Bank

Will all the current City National Bank of NJ branch staff remain in the branches?

Yes, we are committed to ensuring our customers receive continuous quality care.

Will any branches close?

No, all City National Bank of NJ branches will remain open and will be renamed Industrial Bank.

Will any of the branch hours change?

No, each branch will maintain their current hours.

Will I have a new account number?

No, your account number will remain the same.

Will my accounts still be FDIC insured?

Yes, your accounts are still insured by the FDIC up to $250,000, the maximum allowed by law. If you currently have deposits at both City National and Industrial Bank, those accounts will remain separately insured for up to six (6) months to allow for restructuring. To learn more about deposit insurance and the options for FDIC coverage, please visit www.fdic.gov.

Will I receive a new debit card?

Yes, you will receive a new Industrial Bank branded debit card. However, your current City National Bank of NJ debit card will still work until you receive and activate your new Industrial Bank debit card.

Will I be able to use the checks I have on-hand that have City National Bank of NJ printed on them?

Yes, you can use these checks until further notice.  We will provide sufficient notice to current City National Bank of NJ customers of when Industrial Bank branded checks will need to be ordered.

Will the City National Bank of NJ routing number change?

The routing number will change in a few months, however you will receive adequate advance notice before it changes.

Do I continue to make my City National Bank loan payments?

Yes, you will continue to make your loan payments in accordance to your loan agreement.

Will the City National Bank of NJ website change?

Yes, you will be directed to the Industrial Bank website where you will be able to access your accounts online and utilize other online banking services.

What number do I call for account related questions?

We have a qualified customer client service center with staff available to answer all of your account related questions.  You may call 1-800-966-8262.  For online banking questions, please call 855-816-2627.



If you need additional assistance, our Customer Service Department is available Monday through Friday from 8:30 am to 6:00 pm Eastern Standard Time at  202-722-2000; or info@industrial-bank.com. Any inquiries received after hours will be addressed the following business day.


Kasasa Protect

Kasasa Protect is Industrial's newest way to keep our customers safe from data breaches, credit card fraud and Identity theft.


Get social with Industrial Bank

Industrial Bank wants to "get social" with you! Follow us on Facebook, Twitter, LinkedIn or our YouTube channel to interact with us.


Rate your Visit

Customer Service is key here at industrial Bank. Tell us how we can make your next visit in our banking centers better.

Just a note, the customer services I received today was outstanding, knowledgeable, patient, professional and simply helpful. Mrs. Tekel is an asset.

Norman R. Hodges
Owner of 4c Mobile Services

From out first interaction 9 years ago until today, everyone and I do mean everyone, has always gone above and beyond to make our customer experience the best it could be.

Salvatore Speziale
Ciao Osteria Italian Restaurant

Thank you to Industrial Bank for helping the black church throughout your entire 80 years. Thank you for how you empower the community.

Rev. Dr. G. Browning
Pastor of Ebenezer AME Church

Industrial has made a big difference in the African American community. So many people depend on it. I’m so proud of them and all they do.

V. Ali
Co-owner of the popular DC eatery Ben’s Chili Bowl

They are very straightforward without the gimmicks and hidden fees. The Business/Non-profit account fees they do have are the lowest, especially in the DC Metro area. I love this bank and can't believe I had not tried them sooner.


So neat to just learn that this bank still exists and to know that it has existed for 80 years. I know that it was right down the street from me when I was a child now I am 61! :-)

Gaye Bri Moore

With my new job, I will be depositing my coins into a Black Owned bank (@BankIndustrial). Goodbye, Bank of America.

D. Gambrell @DcsMediaDiva

As a millennial I'm proud to be a part of @BankIndustrial. -@savantmusa

Another awesome experience at @BankIndustrial. I discussed the need for an internship for students with them. Gotta look out for the youth.

M. Hughes

We are moving our resources to a Black bank @BankIndustrial in DC that is investing & helping our community. @revtonylee #ReachWithUs - ABFE @ABFE

Our commitment has only grown stronger though the years, and we stand poised to bring our unwavering commitment of delivering convenient, personalized, high-quality products to the communities we serve.

B. Doyle Mitchell, Jr.
President/CEO of Industrial Bank

Banking with Industrial has been easy. My banker at the Oxon Hill banking center helped me establish a Student Checking account, so now I can bank on the go.

C. Johnson
College Student

Industrial helped me make my small business more successful. I received an SBA-expedited loan and merchant services, and I get fantastic service.

M. Luiz
Small Business Owner

I never knew helping my customers could be so easy! Industrial offers mortgage products and friendly service to help first-time home buyers, with no down payment!

J. Smith

Bank When You Want, Where You Want

Restrictions may apply when outside of the USA or Canada.

Financial Education

Financial Education

Do you know the basics of Money Management? Learn more

Mar 28, 2019, 18:03 PM


Need a Notary?

Visit one of our locations to get your documents notarized fast.

Oct 29, 2018, 18:39 PM


Frequently Called Numbers

Essential information for Industrial Bank account holders.

Aug 5, 2018, 18:58 PM
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Ready to apply for your new home?

One step closer to owning your home, in as little as 20 minutes. Start now!

Aug 5, 2018, 18:52 PM

Current Rates

Check out Industrial Rates

Click here to see Industrial's competitive rates for this month

Aug 5, 2018, 18:50 PM

ATM Finder

Allpoint Surcharge-Free ATM Finder

Bank surcharge-free at more than 55,000 locations.

Nov 10, 2015, 10:20 AM


Need to Reorder Checks?

Click here to reorder checks.

Nov 10, 2015, 10:09 AM


My Servicer Account

Get information regarding your IB mortgage, make payments online and more.

Oct 20, 2015, 02:05 AM

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