• Woman in CallCenter
  • Female African American doctor smiling, standing with your arms crossed.
  • ThinkstockPhotos-81265960
  • ThinkstockPhotos-163642640
  • Female Latin Business owner smilin.
  • shutterstock_128200763
  • shutterstock_1119594116
  • shutterstock_1225237672
  • Young woman leaning against brick will, texting and laughing.
  • African American male , taking notes in front of laptop
  • A smiling Latin American woman is smiling with her arms folded.
  • Business Women sitting in lobby looking at a tablet.
  • African American smiling woman with shopping bags, a coffee and talking on the phone
  • African American Female standing in a grey suit
  • African American business man in chair smiling.
  • ThinkstockPhotos-508320316
  • Kasasa Cash Back. A young woman sits on the ground listening to music free of worry with her Kasasa Cash Back account
  • ThinkstockPhotos-505015490
  • Man in a coffee shop smiling on his phone. Industrial helps business owners bank on the go.

System Upgrade

The following is important information pertaining to Industrial Bank's upcoming Core System Upgrade. Thank you for your patience while we stay on the Road to Awesome!

Financial Tips

DISB warns consumers Beware of Real Estate Wire Scams. Protect yourself. Read More

Be suspicious of unsolicited e-mails asking you to click on a link, download an attachment, or provide account information.

If the web address starts with "https://" this means your information is encrypted on the site.

Use the strongest method available to log into financial accounts, especially for high-risk transactions.

Install software that protects against malware, or malicious software, which can access a computer system without your consent to steal passwords or account numbers.

Financial aid can be a key component in paying for college. Learn more about how to compare financing options

Should you use your extra money to pay down debt or put into an investment? Explore how your rate of return could compare to your cost of debt, taking taxes into account.

It’s never too early to think about your retirement. Develop a strategy to meet your retirement savings goals.

Core System Upgrade: May 5 – 8, 2023

Important Customer Information

Core Conversion Customer Guide
This guide will tell you everything you need to know about the core conversion and how it impacts customer account activity during the conversion weekend.

Download the Guide

Our new core system conversion is scheduled for the weekend of May 5, 2023.  In order to ensure that you are prepared for this conversion, we have created a comprehensive guide with pertinent information regarding your account access during the conversion. Our goal is to provide a seamless transition but like any major system upgrade, we may experience challenges, and because the system will be new to our team too, we ask for your patience in advance. Let us know if you need assistance as we travel this “Road to Awesome” together.

Industrial Bank Core Conversion Guide Cover

Conversion Weekend

What's Available & What's Not

System Conversion Schedule May 5 - May 8

Below you'll find your go-to-guide for any questions you may have regarding Industrial of what is and what isn't available during conversion weekend, as well as a list of our Bank's upcoming conversion. Please refer to this document for a complete listing most frequently asked questions.

Open until 3pm Closed Closed Open at 9am
Client Service
Call Center
Available until 6pm Available 9am – 1pm UnavailableAvailable at 9am
ATMsAvailable until 3pm,
then offline status with limited cash withdrawal amounts available
Offline status with limited cash withdrawal amounts availableOffline status with limited cash withdrawal amounts available Available at 9am
Online Banking
Available until 3pm,
then View-Only mode
View-Only modeView-only modeAvailable at 9am
Personal Mobile
Banking App
Available until 5pm,
then View-Only mode
View-only modeView-only modeAvailable at 9am
Online Banking
Available until 3pmUnavailableUnavailableAvailable at 9am
Business Mobile
Banking App
Available until 4pmUnavailableUnavailableAvailable at 9am
Debit Card
Limited Point of Sale (POS) transactions begin at 3pm Limited Point of Sale (POS) transactionsLimited Point of Sale (POS) transactionsAvailable at 9am
Available until 3pm Unavailable UnavailableAvailable at 9am
Night DropAvailable Available Available Available
Bill Pay
UnavailableUnavailableUnavailableAvailable at 9am

Conversion FAQ

Why are you upgrading your core processing system?
During the upgrade weekend, will I still be able to access my accounts?
Will I be able to use the mobile banking app throughout the upgrade?
Will my monthly bank statements change?
Can I use ATMs and my bank cards during the upgrade?
Can I use an out-of-network ATM (not an Industrial Bank ATM) during conversion weekend?
Will my information be secure throughout the upgrade?
If I have questions, whom should I contact?

Just a note, the customer services I received today was outstanding, knowledgeable, patient, professional and simply helpful. Mrs. Tekel is an asset.

Norman R. Hodges
Owner of 4c Mobile Services

From out first interaction 9 years ago until today, everyone and I do mean everyone, has always gone above and beyond to make our customer experience the best it could be.

Salvatore Speziale
Ciao Osteria Italian Restaurant

Thank you to Industrial Bank for helping the black church throughout your entire 80 years. Thank you for how you empower the community.

Rev. Dr. G. Browning
Pastor of Ebenezer AME Church

Industrial has made a big difference in the African American community. So many people depend on it. I’m so proud of them and all they do.

V. Ali
Co-owner of the popular DC eatery Ben’s Chili Bowl

They are very straightforward without the gimmicks and hidden fees. The Business/Non-profit account fees they do have are the lowest, especially in the DC Metro area. I love this bank and can't believe I had not tried them sooner.


So neat to just learn that this bank still exists and to know that it has existed for 80 years. I know that it was right down the street from me when I was a child now I am 61! :-)

Gaye Bri Moore

With my new job, I will be depositing my coins into a Black Owned bank (@BankIndustrial). Goodbye, Bank of America.

D. Gambrell @DcsMediaDiva

As a millennial I'm proud to be a part of @BankIndustrial. -@savantmusa

Another awesome experience at @BankIndustrial. I discussed the need for an internship for students with them. Gotta look out for the youth.

M. Hughes

We are moving our resources to a Black bank @BankIndustrial in DC that is investing & helping our community. @revtonylee #ReachWithUs - ABFE @ABFE

Our commitment has only grown stronger though the years, and we stand poised to bring our unwavering commitment of delivering convenient, personalized, high-quality products to the communities we serve.

B. Doyle Mitchell, Jr.
President/CEO of Industrial Bank

Banking with Industrial has been easy. My banker at the Oxon Hill banking center helped me establish a Student Checking account, so now I can bank on the go.

C. Johnson
College Student

Industrial helped me make my small business more successful. I received an SBA-expedited loan and merchant services, and I get fantastic service.

M. Luiz
Small Business Owner

I never knew helping my customers could be so easy! Industrial offers mortgage products and friendly service to help first-time home buyers, with no down payment!

J. Smith

Bank When You Want, Where You Want

Restrictions may apply when outside of the USA or Canada.

Financial Education

Learn Your Money Personality

Here is another valuable financial literacy tool.

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Credit Card

Credit Cards

Sign Up today for Our Visa Credit Card.

Jan 26, 2022, 11:25 AM

New Product


Freeze your debit card, control your spending, and set up alerts.

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Visit these banking centers to get your documents notarized today.

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Financial Education

Financial Education

Do you know the basics of Money Management? Learn more

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Banking Virtually

Help Us Stop the Spread of Respiratory Illnesses Including COVID-19

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Frequently Called Numbers

Essential information for Industrial Bank account holders.

Aug 5, 2018, 18:58 PM
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Current Rates

Check out Industrial Rates

Click here to see Industrial's competitive rates for this month

Aug 5, 2018, 18:50 PM

ATM Finder

Allpoint Surcharge-Free ATM Finder

Bank surcharge-free at more than 55,000 locations.

Nov 10, 2015, 10:20 AM


Need to Reorder Checks?

Click here to reorder checks.

Nov 10, 2015, 10:09 AM
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My Servicer Account

Get information regarding your IB mortgage, make payments online and more.

Oct 20, 2015, 02:05 AM

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