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If you need additional assistance our Customer Support Department is available Monday through Friday from 8:30 to 6:00 at 202-722-2000 or info@industrial-bank.com. Any inquiries received after that time will be addressed the following business day.


4/30/2017 8:34 PM

INTRODUCING PREMIER ALERTS

 Premier Alerts allows you to receive information about activity on your account via text message or email.The service is FREE (your mobile carriers message and data rates may apply) and its just as secure as our other services.

 Premier Alerts can notify you when;

  • a check clears
  • your balance is low or falls below a specific dollar amount
  • there is a large transaction for deposits, withdrawals or charges over a specific dollar amount 

To learn about other available alerts and to enroll, contact Customer Service at 202-722-2000. 

Ready to set up Premier Alerts? 

Consumer Customers: 

Follow these instructions (screen shots) to set up your Premier Alert on September 25, 2015: 

  • Log into your online banking account and select the Alerts tab.  Click Alerts to begin setting up your Premier Alert.
  • A screen will pop up and allow you to choose what type of alert you would like to set up.  Your choices are Checking, Savings, Certificate or Loans. Click on the hyperlink to set up that alert type.
  • A screen will pop up, choose Setup New Alert
  • On the right hand side of the screen select a Type from the Drop Down
  • Once you have chosen what account type you would like to choose click next
  • On the next screen you can choose the account that you would like the alert to affect.
  • Next, choose how you would like to see your alert – Online, Email or mobile.
  • If you choose email – please type in your email address
  • If you choose mobile – please enter your mobile telephone number and your mobile phone carrier
  • Once you have finished selecting your delivery method click on finish.
  • Afterwards you will receive a confirmation of your new alert.
  • Click Done
Congratulations you have set up your first alert. 

Commercial Customers: 

Follow these instructions to set up your Premier Alert on September 25, 2015: 

  • Log into your commercial online banking account and select the Alerts tab.  Click Alerts to begin setting up your Premier Alert.
  • A screen will pop up and allow you to choose what type of alert you would like to set up.  Your choices are Checking, Savings, Certificate or Loans. Click on the hyperlink to set up that alert type.
  • A screen will pop up, choose Setup New Alert
  • On the right hand side of the screen select a Type from the Drop Down
  • Once you have chosen what account type you would like to choose click next
  • On the next screen you can choose the account that you would like the alert to affect.
  • Next, choose how you would like to see your alert – Online, Email or mobile.
  • If you choose email – please type in your email address
  • If you choose mobile – please enter your mobile telephone number and your mobile phone carrier
  • Once you have finished selecting your delivery method click on finish.
  • Afterwards you will receive a confirmation of your new alert.
  • Click Done
Congratulations you have set up your first alert. 
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