E-BILL — Get Your Bills Online

E-bills allow you to easily manage your bills.

Get the most out of your Online Banking and Bill Payment by signing up for E-bills — the electronic version of your regular bills. You will receive notice when your bills arrive so you can review them online and make or schedule your payments with a few clicks of your mouse. E-bills is the easiest way to manage your bills!

Getting started is easy!

If you are enrolled for:

• Online SMART Pay - simply follow the instructions under Payee Setup.
• Online Account Access Only - when viewing your accounts, click Pay Bills to sign up for Online Bill Pay and then follow the instructions under Payee Setup.
• Not enrolled for either - click to Enroll or to Learn More.

Frequently Asked Questions

What's an E-bill?
The "e" means "electronic", so an E-bill is an electronic version of the paper bills you receive in the mail. E-bill is quick, easy, and free with Online Bill Pay!

How is an E-bill different from receiving a paper bill?
You receive E-bills through Online Banking instead of your mailbox. You see the same information you're used to seeing - balances, transactions, finance charges and other statement items, just in electronic format. You can even save or print out a copy for your files.

Will I pay more for E-bills?
No, E-bill is free with Online SMART Pay.

Why are E-bills helpful?

• Review your bills online
• Review account history and detail online
• Make or schedule payments
• Download and save your bills electronically
• Reduce paperwork

How is it better than paper bills?
Since E-bills are online, everything is easy to find, you don't have to worry about losing those paper bills, and you can make payments with just a few clicks. Schedule payments whenever you want and receive an e-mail reminder when it's time to pay. Plus, you have an automatic history of every bill you pay.

Will I continue to receive my bills through the mail?
This depends on the payee. Some payees will stop sending bills through the mail and others will continue. Through E-bill you have an electronic version of the bill and can also print a paper copy if you like.

How long will I have access to my bill detail?
Your payee determines how long the bill detail will be available online. Generally the length is 4 weeks to 6 months.

Who should I call if I have questions about my bill?
For question about the content of your bill - call the payee, just like you would with a paper bill. For questions about a payment through Online Bill Pay - contact Client Support at 202-722-2000 Ext. 3087

Can I use E-bills with Quicken or Microsoft Money?
No. E-bills are only available through Online SMART Pay at Industrial-Bank.com.

How do I get started?
Click here to enroll in our Online Bill Payment service with E-Bills. If you are already enrolled in Online Banking and wish to make payments online with the E-Bill service, just contact Client Support at 202-722-2000 Ext. 3087