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ONLINE BANKING

E-BILL — Get Your Bills Online

E-bills allow you to easily manage your bills.

Get the most out of your Online Banking and Bill Payment by signing up for E-bills — the electronic version of your regular bills. You will receive notice when your bills arrive so you can review them online and make or schedule your payments with a few clicks of your mouse. E-bills is the easiest way to manage your bills!

Getting started is easy!

If you are enrolled for:

  • Online SMART Pay - simply follow the instructions under Payee Setup.
  • Online Account Access Only - when viewing your accounts, click Pay Bills to sign up for Online Bill Pay and then follow the instructions under Payee Setup.
  • Not enrolled for either - click to Enroll or to Learn More.

Frequently Asked Questions

What's an E-bill?
The "e" means "electronic", so an E-bill is an electronic version of the paper bills you receive in the mail. E-bill is quick, easy, and free with Online Bill Pay!

How is an E-bill different from receiving a paper bill?
You receive E-bills through Online Banking instead of your mailbox. You see the same information you're used to seeing - balances, transactions, finance charges and other statement items, just in electronic format. You can even save or print out a copy for your files.

Will I pay more for E-bills?
No, E-bill is free with Online SMART Pay.

Why are E-bills helpful?

  • Review your bills online
  • Review account history and detail online
  • Make or schedule payments
  • Download and save your bills electronically
  • Reduce paperwork

How is it better than paper bills?
Since E-bills are online, everything is easy to find, you don't have to worry about losing those paper bills, and you can make payments with just a few clicks. Schedule payments whenever you want and receive an e-mail reminder when it's time to pay. Plus, you have an automatic history of every bill you pay.

Will I continue to receive my bills through the mail?
This depends on the payee. Some payees will stop sending bills through the mail and others will continue. Through E-bill you have an electronic version of the bill and can also print a paper copy if you like.

How long will I have access to my bill detail?
Your payee determines how long the bill detail will be available online. Generally the length is 4 weeks to 6 months.

Who should I call if I have questions about my bill?
For questions about the information on your bill - call the payee, just like you would with a paper bill. For questions about a payment through Online Bill Pay - contact Client Support at 202-722-2000 Ext. 3087.

Can I use E-bills with Quicken or Microsoft Money?
No. E-bills are only available through Online SMART Pay at Industrial-Bank.com.

How do I get started?
Click here to enroll in our Online Bill Payment service with E-Bills. If you are already enrolled in Online Banking and wish to make payments online with the E-Bill service, please contact Client Support at 202-722-2000 Ext. 3087.

Allstate Home
Improvement Program

The Allstate Home Improvement Loan program is offered through Industrial Bank NA as an expansion of the Allstate Insurance Co. Neighborhood Partnership Program, where Allstate partners with Community Organizations to build stronger safer neighborhoods.