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Our telephone customer service call center hours will be 8:30- 6:00 Monday through Friday

Quality customer service is a key ingredient to our success. We want to make it easy for you to contact us—anytime or any place. We’re here to help you by phone or by e-mail to answer any of your questions and concerns. We want to serve you quickly, conveniently and comprehensively.

Most frequently called numbers:

  • ATM or Debit Card Hotline: 202-722-2000 ext. 3013
  • Reporting a Lost or Stolen VISA™ Check Card: 1-800-528-2273
  • Reporting a Lost or Stolen MasterCard™ or VISA™ Credit Card: 1-800-423-7503
  • Mortgage Department: 301-839-4600
  • Message Center and After hours: 1-800-461-5056
  • Online Banking Client Support: 202-722-2000 Monday - Friday from 8:30am - 6pm. Any inquiries received after that time will be addressed the following business day, or call 1-800-461-5056
  • Outside of the Washington, DC metro area: 1-888-429-2262